Andrew previously posted:
"I seem to have saved some of these for all sorts of situations....these fit."
:lol: Holy chit, "tell Sandeep I will need some photo copies!"
One of the guys I have to mess with on a daily basis name is Sandeep.
When our company purposed shipping the smaller jobs off to India, they sold it as they would be a valuable addiiton and were very capable of performing those duties without any problem as they were studying technology that hadn't been invented yet. :lol: I kind of laughed at that, but if that were truly the case, I would be amazed as they can't perform simple duties in the equipment that has been around for 40+ years.
It seems as in most cases when talking to Dell, Dish or Direct TV customer service, they are reading from a script/playbook and when the situation sways from it, they are lost and have no clue what to do except repeat the script. The good news is they are doing away with the off-shore portions and bringing it back, our customer ratings dropped as a result of the outsource. The outsourcing of the responsibilities has also made more work than being helpful to us as we are having to pick up the issues and start all over when our VPs have been notified by the customers that issues have been going on for 5+ hours with no resolve.